Refund Policy

We want every design to be worth the credits it costs. This policy explains when credits are returned. Teeply is operated by Kaspars Maculskis. As Lemon Squeezy is our Merchant of Record, payments and refunds are processed through Lemon Squeezy; Kaspars Maculskis is responsible for the product, and Lemon Squeezy for the transaction.

Credit-back for bad generations

AI generation is not perfect. If a design comes out glitchy, garbled, or clearly broken, you can request the credits back for that design directly in the app. Our policy is intentionally generous:

• Open the design in your history and choose Request a refund.
• Pick the reason and write a short explanation of what went wrong.
• Valid requests are approved and the credits are returned to your balance.

Each design can be refunded once, and only by the account that generated it.

Purchased credit packs

Credits are a prepaid digital currency. Because designs are generated and delivered instantly, purchased credits are generally non-refundable once spent. If you bought a credit pack and have not used it, contact us within 14 days of purchase and we'll work with you on a fair resolution. Nothing in this policy limits rights you may have under applicable consumer law.

Duplicate or accidental charges

If you were charged twice or believe a charge was made in error, email us and we will investigate and refund any genuine billing error promptly.

How to reach us

For any refund question that the in-app flow doesn't cover, email kmflow@kmflow.com or use our contact form. Please include your account email and, if relevant, the design in question.

Kaspars Maculskis · Upmalas 24, Kadaga, Adazi district, Latvia, LV-2103.